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Experiences
CRC, BMO, Canada Post, + More

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Projects

Voice + text

When there are only words, every character has to work harder. These projects stripped away visual scaffolding and forced content to carry the entire experience.

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IVR lean UX workshop, BMO

10 participants, 1 workshop, 3 solutions ready to ship.

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SMS tracking redesign, Canada Post

18,000+ messages sent in 2 days after doubling the character limit.

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Chatbot fallback redesign, BMO

Correct responses jumped from 45% to 86.5% in one week.

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What people say

​​​​"What sets Catherine apart is her exceptionally organized and dependable approach, combined with her natural ability to balance user needs with business objectives. She's the kind of team member who makes complex projects feel manageable and brings a sense of calm professionalism to challenging situations."

Lisa Fitzgerald, Senior Design Program Manager + Operations

​​​​"I highly recommend Catherine Bryce to anyone in search of a strong UX content designer with experience in creating scalable content systems and writing copy that creates user activity and user happiness."

Karen Opas, Manager of User Experience at Canada Post 

"I'm always impressed by her enthusiasm to improve processes that facilitate alignment and efficiency within the content discipline. Thank you, Catherine, for being observant, asking questions and always looking to solve any problems you see in the greater ecosystem." 

Aneta Tasheva, Senior Strategy Manager, Content Operations at Telus

"I appreciated her thoughtful approach to spotting and solving problems, how easy she was to work with, her positive attitude, maturity, professionalism, openness to change – and there was a lot of that – and her willingness and ability to learn new skills."

Donald Cowper, COO at How to SaaS

☕Q&A with Catherine 

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Why should I hire you when AI can do this?

Well, it's true that AI can help, but it can't replace what a human can do: identify the gaps, strategize within context, talk to other humans to get alignment, and coordinate and implement across teams. As a bonus, I don't hallucinate.

What kinds of roles are you interested in?

Roles that live at the intersection of information and people. How do you organize it so people can find it, how do you validate that it actually works, how do you make sure it holds up when teams scale. Whether that's called content strategy, IA, knowledge design, or something else entirely depends on the organization.

What's Melodic Escape and why is it on your CV?

It's a puzzle game I designed with my husband where players with no musical background play an instrument by the end. It's on my CV because it shows how I think end to end, from planning across different experiences and logic to the moment someone actually delights in what you built.

Where are you based and willing to work?

Remote or in the heart of Toronto. ❤️

Tea or coffee?

Tea all the way! I enjoy my orange pekoe with milk in the mornings and camomile or a nice tisane at night.

How do I get in touch with you?

Email me at catcbryce@gmail.com or find me on LinkedIn. I'm better at responding to LinkedIn messages but either works.

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